Frequently Asked Questions
Everything you need to know about shopping with Horseplay Toys
What is the typical shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally take 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small restocking fee.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
Are your materials ethically sourced?
Absolutely. At Horseplay Toys, we prioritize sustainability and ethical labor practices, ensuring all our fabrics meet high environmental and social standards.